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Nadia Hajat | 11 February 2026 Today the Guardian published findings from an eight-month Ada Lovelace Institute study across 17 councils. The headline finding: AI transcription tools used in social work are generating hallucinations that are entering official records. One practitioner reported the AI fabricated suicidal ideation when the client never mentioned it. Another described transcripts that referred to “fishfingers or flies or trees” when a child was describing paren

The headline:  83% of social workers believe AI could reduce administrative burden. The problem:  86% of newly qualified social workers receive no AI training. Yet 60% are already using AI tools in practice. That is not innovation for the sector. That is a high risk trade off What Social Work England Found In late 2025, Social Work England published two commissioned research reports on AI use in social work. The findings confirm what many leaders suspect: AI is already being

Understanding AI's Role in Social Work The Oxford Institute for Ethics in AI defines responsible use of generative AI in social care as ensuring "the use of AI systems in the care or related to the care of people supports and does not undermine, harm or unfairly breach fundamental values of care, including human rights, independence, choice and control, dignity, equality and wellbeing." What does this actually mean when I, as a social worker, open Co-pilot on Monday morning

Training or Tech Overhaul? Fixing the Ethical Crisis in Social Work’s Digital Future | Tessa Tools

Why Leadership Matters Ethical AI depends on your visible commitment. Without it, efforts become fragmented, inconsistent, or reduced to box-ticking that fails to protect residents. Your leadership sets the tone for responsible innovation, allocates resources, and ensures ethical values guide decisions. Build an Ethical Culture Integrate ethics into your organisation’s core.  Embed fairness, transparency, accountability, and public service into values, policies, and daily dec

The Reality of Modern Social Work Social work training emphasises person-centred, relationship-based practice. In reality, practitioners spend around 60 per cent of their time on administrative tasks. Years of austerity have increased our caseloads while cutting resources. The reality of working under this pressure leads to burnout very quickly for professionals. The gap is crucial to understanding Tessa Tools' motivations. From Practitioner to Innovator During my frontline p